Return policy

RIGHT OF WITHDRAWAL (RETURNS)

You have 14 days from the date of delivery to initiate a return, without giving any reason. Returns must be registered through our online returns portal.

RETURN CONDITIONS

To be eligible for a return:

  • Items must be unworn and unwashed
  • All original labels and tags must be attached
  • Items must be returned in their original condition
  • You may try on items as you would in a physical store. If items show signs of use beyond what is
  • necessary to assess them, we may apply a reduction in value.

HOW TO RETURN

1. Register your return via our return portal using your order number and email address.

2. Purchase a return label and prepare your package securely.

3. Attach the return label and drop off your parcel at a designated location.

We strongly recommend using a shipping method with Track & Trace.

IMPORTANT INFORMATION

Please keep your proof of shipment. Without proof of shipment (Track & Trace), we may not be able to process your return in

case of loss.

RETURN ADDRESS

  • Chador – Returns Department
  • Gildenburg 76
  • 2804 VK Gouda
  • The Netherlands

RETURN SHIPPING COSTS

Return shipping costs are the responsibility of the customer.

If you received a damaged or incorrect item, we will cover the return costs.

You can also return items free of charge at our store in Gouda and Rotterdam

REFUNDS

Once we have received and inspected your return:

  • You will be refunded within 14 days
  • Refunds will be issued via the original payment method
  • The refund includes the purchase amount and any standard delivery costs (if applicable)
  • We may withhold the refund until we have received the returned item or proof of shipment.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item, please contact us as soon as possible:

📧 info@chador.nl

We will resolve the issue quickly and provide an appropriate solution.

IN-STORE RETURNS

  • Online purchases can also be returned free of charge at our store in Gouda and Rotterdam.
  • Please bring:
  • The item(s)
  • Your order confirmation email

Refunds for online orders will be processed within 14 days via the original payment method and will not be issued in-store.

NOTE

Including the return form helps us process your return faster, but it is not mandatory

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