Return policy

We accept returns within 14 days of receiving your order.

RETURN CONDITIONS 

All returned items must be unworn, unwashed and in original condition.

• All labels and tags must be still attached to the product.

• No investigation will be initiated without a Track & Trace code in case your package is not delivered. We are not responsible for your shipment. (Note: Your proof of shipment, such as Track & Trace, is a requirement before we proceed with a refund).

HOW DOES A RETURN WORK?

• Fill in the return form which came in with you order [Return form Chador]

• Pack the items securely in the original packaging or a similarly solid packaging

• Include the completed return form in the package and send it to the address below.

(Note: It is important that your proof of shipment includes the Track & Trace)

The costs for returned items are the responsibility of the customer unless it is an mistake on the part of Chador (e.g., receiving the wrong item or a damaged product). It is also possible to return items free of charge to the Chador store in Gouda.

REFUND

• Once we have received and checked your return, you can expect the purchase amount to be refunded to your bank account within 14 days.
• Refunds are processed using the same payment method as the original purchase.

DAMAGED OR WRONG DELIVERED PRODUCTS

If you receive a damaged or an wrong delivered product, please contact our customer service immediately at info@chador.nl or call 0630601072.

RETURNS AT A CHADOR STORE 

You can return your items for free at the CHADOR store in Gouda. The in-store return option is available for both online purchases and items bought in-store. Simply bring the items you want to return along with your purchase receipt. 

(Note: Your online purchases will be processed within 14 days and NOT immediately in the store).