Privacy Policy
Last updated: 14 October 2026
At Chador, we value your privacy and are committed to handling your personal data responsibly. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, place an order, contact us or otherwise interact with our business.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.
1. Who We Are
Chador (“we”, “us” or “our”) is responsible for processing your personal data as described in this Privacy Policy.
Business name: Chador
Chamber of Commerce (KvK): 92468861
VAT identification number: NL866060716B01
Email: info@chador.nl
Gouda address: Gildenburg 76, 2804 VK Gouda
Rotterdam address: Noordmolenstraat 33 B, 3035 RE Rotterdam
Website: https://chador.nl/
For questions about this Privacy Policy or the processing of your personal data, please contact us at info@chador.nl.
2. Personal Data We Collect
The personal data we collect depends on how you interact with Chador.
Information you provide to us
When placing an order, creating an account if this feature is available, contacting us or subscribing to marketing communications, you may provide your name, email address, telephone number, billing address, delivery address and other information relevant to your request.
Order and payment information
When you place an order, we process information such as your order number, products purchased, order history, delivery details, returns, refunds and transaction status.
Payments are processed through Mollie and the relevant payment provider, depending on the payment method selected. We may receive transaction references and payment status information. We do not intentionally store full payment card details where these are processed directly by the relevant payment provider.
Customer service information
If you contact us by email, through our website or through social media, we may process your contact details, the content of your message and information needed to resolve your enquiry or complaint.
Technical and website information
When you visit our WordPress and WooCommerce website, technical information may be collected through the website and any enabled technologies. Depending on the tools used, this may include your IP address, browser and device information, pages visited, referral information, cookie identifiers and interactions with the website.
Marketing and analytics information
Where our marketing and analytics tools are enabled, we may process information about website visits, advertising interactions, campaign performance and marketing preferences. The specific providers and technologies must be identified in our cookie settings and relevant service information.
3. How We Use Your Personal Data
We use personal data for the following purposes:
Orders and delivery: To process orders, arrange fulfilment and delivery, provide order updates, handle returns and issue refunds.
Payments and administration: To process transactions, manage payment issues, maintain appropriate business records and meet applicable tax and accounting obligations.
Customer service: To respond to questions, handle complaints and provide support relating to purchases.
Website operation: To operate and maintain our webshop, manage the shopping basket and checkout, and address technical issues.
Security and fraud prevention: To protect our website and business, detect suspicious transactions and prevent misuse.
Marketing: To send collection updates, newsletters and promotional communications where permitted by law.
Analytics and advertising: To measure website performance and advertising campaigns and, where permitted, understand customer interests and improve the relevance of our marketing.
We will not use personal data for purposes that are incompatible with the purposes described here unless we have a lawful basis and provide any additional information required by law.
4. Legal Bases for Processing
We rely on one or more of the following legal bases under the GDPR, depending on the processing activity.
Performance of a contract
We process information necessary to fulfil your order, arrange delivery, process returns and refunds, or provide a service you have requested.
Legal obligations
We process and retain relevant information where necessary to comply with legal obligations, including applicable tax and accounting requirements.
Consent
We rely on consent where required, including for non-essential tracking and advertising cookies and for marketing activities where consent is legally required. You may withdraw your consent at any time. Withdrawal does not affect processing that took place lawfully before the withdrawal.
Legitimate interests
We may process personal data where necessary for legitimate business interests, such as responding to enquiries, maintaining business records, protecting our website and preventing fraud. We will only rely on this basis where it is appropriate and does not override your rights and freedoms.
The applicable legal basis depends on the purpose and circumstances of each processing activity.
5. Who May Receive Your Personal Data?
We may share personal data with service providers where necessary to operate our webshop and fulfil our obligations.
Payment providers
Mollie and the relevant payment provider may process information needed to complete transactions, manage refunds and prevent payment fraud. Their own privacy notices also apply to the processing they carry out.
Fulfilment and delivery providers
We work with fulfilment and logistics providers, including Monta where applicable, to prepare, dispatch and deliver orders. They receive information necessary to perform these services.
Website and IT providers
We may use providers for website
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our processing activities, Services, operational practices or applicable law. We will publish the updated version on our website and revise the “Last updated” date accordingly. Where required by applicable law, we will also notify you of material changes through an appropriate communication channel.